The P1 port of Fluvius's smart meter is deactivated / closed by default. It is necessary to open this port first via your grid operator.

1. Go to mijn.fluvius.be and log in with your account
2. Go to Settings and then P1
3. Click Request at the appropriate meter to open the port
4. Your request will be processed within 2-5 working days
5. Once your request is approved, you can connect the P1 reader

Once you have opened the port through your grid operator, the P1 reader still needs to be connected.

1. Go to your digital meter and locate the P1 port
2. Connect the P1 reader RJ12 connector to the P1 port
3. The P1 reader will then automatically connect to our cloud
4. Once connected, our app will automatically pick up your meter data

If you already have a splitter available, you can simply connect the P1 reader to the splitter. Do you have another device hanging on the P1 port? Then it's best to buy an active splitter.

An active splitter is a splitter that also has its own power supply. This way the signal is extra boosted and we definitely have no problem reading the data. With non-active splitters we cannot guarantee operation.

An example of an active splitter can be found here.

No, opening the P1 port is free.

Usually within a few hours, but Fluvius takes 72 hours. So it can take up to 3 days. Have patience.

It may be that with new installations the EAN has not yet been processed.
You can wait a bit longer or contact Fluvius on 0800-94470 to ask about the status of your request.

Contact us via the support form. Mention which grid operator you work with and we will help you further.

With the app you literally have the remote control of your heat pump in your hands – without having to look under the couch.

• Temperature: see the room temperature and adjust it
• Consumption: view your energy consumption by hour, day or month
• Errors: see any errors of your heat pump
• Heating curve: adjust the heating curve based on outside temperature

The app can be downloaded on the Apple App Store and Google Play Store. If you search for NON.energy, you will find the app.
To make it easy for you, we send you the download link in the email that comes with your login.

That's correct, to use the app you need a login. This way we know which pump we're dealing with and can provide you with the right data and support specific to your pump.

We support Android and Apple with the app. The only limitation is the system version: we support the most recent versions of both operating systems.

In exceptional cases, the app loses connection with the heat pump. Also when a new firmware is installed. Follow the step-by-step plan below or contact support.

1. First, force close the app (remove from background)
2. Restart the app
3. If the problem persists, restart your phone
4. If that doesn't help, check if your heat pump has WiFi. Sometimes the WiFi connection is lost.
5. If you can't solve it yourself, contact our support team.

By flows, we mean intelligent control of your heat pump. With NON.energy we want to get the absolute maximum out of your installation. Flows help us do that.

You don't have to do much. If the pump is on automatic underneath the app settings, the flows are already working for you automatically.

Currently there are two flows activated namely.

The Solar Plus flow: this flow uses the P1 port data to use solar surplus power to heat your home more efficiently. It checks if there is solar surplus, and if so, temporarily increases the heating power to use this cheap green power.

We recommend using a network switch with its own power supply. PoE can optionally be tried, but in practice we find that this is not always reliable. If you want to work with PoE anyway, prefer A-brands like Ubiquiti or Aruba Networks. An example of a suitable non-PoE switch can be found here.

With passive cooling, the heat pump mainly uses the coolness from the ground without having to actively cool with the compressor. This consumes almost no energy but can cool by about 2-3 degrees below room temperature.

• Go in the menu to Settings → Hot water. (water drop icon)
• Adjust the settings for hot water production. Usually it helps to increase the water temperature or the tank capacity.
• If this doesn't help, contact our support team.

Adjust the heating curve (see explanation below). Close or open blinds and curtains to keep heat in or out. Adjust the room temperature setpoint in the app. Our support team can also help you optimize.

The heating curve determines how many degrees the water to your underfloor heating or radiators gets, depending on the outdoor temperature. The warmer it is outside, the lower the temperature you need. Adjusting the heating curve is the key to efficiency.

A heat pump works best continuously and at low temperature. An on/off thermostat means the pump keeps stopping and starting, which is inefficient. With our control, the pump always runs optimally.